FREQUENTLY ASKED QUESTIONS
How to shop?
What are the available payment methods?
Browse and shop through our website, add to cart, and proceed to checkout.
Fill out shipping information or select pick-up (if for pickup) and payment method. You will receive an order confirmation if the transaction is successful.
| Credit Card via PayMongo | |||
| Bank of the Philippine Islands | Teresa Marie Sison Anna Lynn Soriano |
4169 3858 88 |  |
| Banco De Oro | Anna Lynn Soriano | 0101 6001 1213 |  |
| GCash | Anna Lynn S. | 0916 512 1438 |  |
For orders to be paid via BPI, BDO, or G-CASH, please settle your payments within 24 hours to prevent cancellation. Please send a copy of the deposit made to sales@gobasicph.com with e-mail subject
How much is the shipping fee?
LOCAL shipping
| Metro Manila Quezon City, Pasig, San Juan, Mandaluyong, Makati, Manila, Taguig, Pasay, Parañaque, Las Piñas, Muntinlupa, Caloocan, Malabon, Navotas, Valenzuela, MarikinaRizal Antipolo, Cainta, Taytay |
P 120 |
Via LalaMove / Our Own Rider |
| Rest of Rizal and Provincial |
1–2 pcs: P 180 3-5 pcs: P 300 6-9 pcs: P 500 10-18 pcs: P 980 19-38 pcs: P 1750 39 and up/bulk order: Please message us on Instagram @gobasicph |
Via LBC |
| Pick up | San Antonio, Pasig | Self-Booking |
- We ship every Monday, Wednesday, and Friday.
- For same day delivery (within Metro Manila only), please send us a message on Instagram @gobasicph.
- For pick ups, exact address and day of pick up will be sent once payment is received/verified.
- No shipping and pick-ups on Sundays.
INTERNATIONAL shipping
We ship worldwide through our partner courier, LBC. During checkout, the minimum shipping rate will be provided depending on the region.IMPORTANT: Please include all necessary information when inputting your shipping address and number.
| REGION | MINIMUM SHIPPING RATE |
| Asia and the Pacific | P 2500 |
| Europe | P 2700 |
| United States and Canada | P 2500 |
International shipping will take around 7-14 days.
Can I have the item gift-wrapped and sent directly to the recipient?
Yes, one recipient per transaction can be done. Just select for gifting and input the name, address, contact number of the recipient, and other instructions before you check out.
Yes, we have bulk prices for certain items and we can also customize labels depending on the quantity. Please message us on Instagram or email us at sales@gobasicph.com.
Can I return or exchange the items I purchased?
- We accept return and refund or exchange of defective regular priced items within 7 days of purchase. This does not apply to items bought on sale/discounted items.
- To be eligible for a refund, your item must be proven defective, unused and in the same condition that you received it- with tag and original packaging, and with a proof of purchase. Items with makeup stains will not be accepted.
- We will cover shipping fees for the return and exchange of defective items.
- Items that will be returned due to wrong size or change in preference may be exchanged only once, provided the buyer presents a proof of purchase, items are unused, undamaged, without makeup stains, and in their original packaging. These items may only be replaced but will not be refunded. Buyer will shoulder the shipping fees. Exchange is not allowed on items bought on sale.
- Once we receive your item, we will notify you that we have received your returned item. We will inspect it and notify you if your return is approved.
- Refunds will be made via bank deposit or online transfer.