Frequently Asked Questions • GoBasic

FREQUENTLY ASKED QUESTIONS

How to shop?

What are the available payment methods?

Browse and shop through our website, add to cart, and proceed to checkout.

Fill out shipping information or select pick-up (if for pickup) and payment method. You will receive an order confirmation if the transaction is successful.

Credit Card via PayMongo
Bank of the Philippine Islands	Teresa Marie Sison Anna Lynn Soriano	4169 3858 88
GCash	Anna Lynn S.	0916 512 1438

For orders to be paid via BPI, BDO, or G-CASH, please settle your payments within 24 hours to prevent cancellation. Please send a copy of the deposit made to sales@gobasicph.com with e-mail subject

How much is the shipping fee?

LOCAL shipping

Metro Manila
Quezon City, Pasig, San Juan,
Mandaluyong, Makati, Manila, Taguig, Pasay, Parañaque, Las Piñas, Muntinlupa,
Caloocan, Malabon, Navotas, Valenzuela, MarikinaRizal
Antipolo, Cainta, Taytay

P 120

Via LalaMove /

Our Own Rider

Rest of Rizal and
Provincial

1–2 pcs: P 180
3-5 pcs: P 300
6-9 pcs: P 500
10-18 pcs: P 980
19-38 pcs: P 1750

39 and up/bulk order: Please message us on Instagram @gobasicph

Via LBC

Pick up

San Antonio, Pasig

Self-Booking

We ship every Monday, Wednesday, and Friday.
For same day delivery (within Metro Manila only), please send us a message on Instagram @gobasicph.
For pick ups, exact address and day of pick up will be sent once payment is received/verified.
No shipping and pick-ups on Sundays.

INTERNATIONAL shipping

We ship worldwide through our partner courier, LBC. During checkout, the minimum shipping rate will be provided depending on the region.

IMPORTANT: Please include all necessary information when inputting your shipping address and number.

REGION	MINIMUM SHIPPING RATE
Asia and the Pacific	P 2500
Europe	P 2700
United States and Canada	P 2500

Order will then be physically brought to the courier for weighing to determine the exact shipping rate. An additional payment may be required based on the weight of items and the specific destination country. Expect an email from us detailing the exact cost for shipping and payment method. Please take note, however, that taxes may apply once the package arrives in your country so an additional payment may be required by the courier.

International shipping will take around 7-14 days.

Can I have the item gift-wrapped and sent directly to the recipient?

Yes, one recipient per transaction can be done. Just select for gifting and input the name, address, contact number of the recipient, and other instructions before you check out.

Can I order in bulk / have my items customized for give aways or corporate gifting?

Yes, we have bulk prices for certain items and we can also customize labels depending on the quantity. Please message us on Instagram or email us at sales@gobasicph.com.

Can I return or exchange the items I purchased?

We accept return and refund or exchange of defective regular priced items within 7 days of purchase. This does not apply to items bought on sale/discounted items.
To be eligible for a refund, your item must be proven defective, unused and in the same condition that you received it- with tag and original packaging, and with a proof of purchase. Items with makeup stains will not be accepted.
We will cover shipping fees for the return and exchange of defective items.
Items that will be returned due to wrong size or change in preference may be exchanged only once, provided the buyer presents a proof of purchase, items are unused, undamaged, without makeup stains, and in their original packaging. These items may only be replaced but will not be refunded. Buyer will shoulder the shipping fees. Exchange is not allowed on items bought on sale.
Once we receive your item, we will notify you that we have received your returned item. We will inspect it and notify you if your return is approved.
Refunds will be made via bank deposit or online transfer.